Most churn is unnecessary…and deadly to your business
By Jim Logan • Jun 22nd, 2007 • Category: Customer LoyaltyWhen I think about the number of services and subscriptions I've canceled or failed to renew over the years, my first thought is how unnecessary it should have been. In the overwhelming number of cases, the company I severed relationship with could have kept my business, if only they cared about my business and […]