After a prospect decides to become a customer, especially when it's a big decision, what do you do next? Do you jump up and down for joy, say Thanks!, rush out the door to call your sales manager, or do you reinforce your new customer's decision and reassure them they've done the right thing?
I […]
Try to find a business person that says they don't value their customers. It's not surprising you can't find one, everyone values their customers.
Or do they just say they do?
Valuing your customers is little different than loving someone. Saying it isn't enough.
For most, saying you value your customers translates to […]
I recently had an interesting conversation with a small group about
customer service. In particular, the discussion was about managing a
customer crisis.
Here are 10 tips I suggested for future reference:
Stay Focused. Every problem has three issues ? how you got into
the mess you?re in, how you get out of the mess you?re in, and […]